DORO Big Black Case

Most in-stock items ship within 3 business days.

Special order items are typically processed within 14 business days (excluding weekends and holidays).

Custom items may require additional time depending on production schedules.

If you’d like to receive your order sooner, please select an expedited shipping option at checkout.

Some products ship directly from the manufacturer, and an equivalent carrier or service level will be chosen to match your selected shipping speed.

Shipping delays caused by carriers are outside our control, but we’ll always help track updates.

See our Shipping Policy for details.

Returns are accepted within 14 days for items that are unused, unopened, and in original packaging with no damage.

A restocking fee applies, but it may be partially waived if store credit is selected instead of a refund to the original payment method.

Custom builds, sale items, and hazardous goods are final sale.

Warranty Coverage: Manufacturer warranties apply to all standard products. Any defects, malfunctions, or performance issues are handled directly by the manufacturer per their terms.

HR Tactical Innovations covers a Fitment & Functionality Guarantee on all custom or modified items — if a verified production error occurs, we’ll replace the item.

View our Refund Policy for full details.

We ship worldwide to Canada, Mexico, Europe, Asia, and Oceania, including:

🇨🇭 Switzerland • 🇨🇿 Czechia • 🇩🇪 Germany • 🇩🇰 Denmark • 🇪🇸 Spain • 🇫🇮 Finland • 🇫🇷 France • 🇬🇧 United Kingdom • 🇭🇰 Hong Kong SAR • 🇮🇪 Ireland • 🇮🇹 Italy • 🇯🇵 Japan • 🇰🇷 South Korea • 🇲🇾 Malaysia • 🇳🇱 Netherlands • 🇳🇴 Norway • 🇵🇱 Poland • 🇵🇹 Portugal • 🇸🇪 Sweden • 🇸🇬 Singapore • 🇦🇺 Australia • 🇳🇿 New Zealand • 🇦🇪 UAE and more.

Transit averages 2–4+ weeks depending on customs clearance. Delays caused by customs or local authorities are outside of our control. Faster transit times may be available through expedited shipping options, though this does not guarantee faster customs processing.

Import duties, VAT, taxes, and brokerage fees are not included in your order total and must be paid by the recipient.

Customers are responsible for ensuring that all items ordered comply with their country’s import laws and for obtaining any required permits or documentation prior to purchase. We do not provide guidance on country-specific import requirements.

If a package is rejected, unclaimed, or returned due to unpaid duties, missing documentation, import restrictions, or an incorrect address:

• The order will be issued as store credit only
  
• Original shipping costs are non-refundable
  
• Any non-recoverable shipping or return fees may be deducted
  

If a shipment is lost, seized, or not returned, an insurance claim must be completed before any resolution is provided. If the claim is denied, no refund or credit will be issued.

Pressurized or restricted items will ship via ground services only where permitted.

For more information view our Shipping Policy and our Refund Policy.

Questions? Contact [email protected] before checkout.

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