Return Policy and Warranty for HR Tactical Innovations
At HR Tactical Innovations, we take pride in our work and are committed to delivering products that meet high standards of quality and functionality. We stand by the proper fitting and functionality of our products within 15 days of receiving them. Occasionally, imperfections in the print process may affect fitting and functionality. In such cases, we offer a warranty to ensure your satisfaction.
Warranty for Proper Fitting and Functionality
We warranty our work for proper fitting and functionality within 15 days of receiving the product. If you encounter issues with the fit or functionality of our products due to imperfections in the print process during this period, please contact us at Shoot@hrtacticalin.com, and we will work with you to address the issue.
Custom Ordered Products
Please note that custom ordered products are not eligible for returns. However, they are covered by our warranty for proper fitting, functionality, and printing process imperfections within 15 days of receiving them. If you have concerns about a custom order, please reach out to us, and we will assist you.
Returns
For non-custom orders, we accept returns within 30 days of the date your order was delivered. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You must also provide proof of purchase, such as your order number or receipt.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.
Restocking Fee
Please note that a 60% restocking fee will be deducted from the refund amount for all returned items. This fee helps cover the cost of processing and restocking returned products.
Exchanges
If you need to exchange an item for the same product or a different size, please contact us to arrange the exchange. You will be responsible for any additional shipping costs.
Shipping
To return your product, please contact our customer support team, and they will provide you with shipping information.
Damaged or Defective Items
If you receive a damaged or defective item within 15 days of receiving it, please contact us immediately, and we will provide instructions on how to return the item or receive a replacement.
Contact Us
If you have any questions or concerns about our return policy or warranty, please don't hesitate to contact us at Shoot@hrtacticalin.com.